FREQUENTLY ASKED QUESTIONS

Are the products sold original?

All products offered for sale on gallianoshoes.com are original.

Are the prices of products inclusive of VAT?

The selling prices of all products sold through gallianoshoes.com include VAT.

What should I do if the product I ordered arrives in the wrong size, color, or model?

If the product you receive is different from the size, model, or color you ordered, you can contact our customer service at 00905352948925 on WhatsApp to arrange for an exchange.

I placed a new order, can I change my order?

For orders placed on gallianoshoes.com, if your order has not been shipped yet, you can contact our customer service at 00905352948925 on WhatsApp to make changes.

Can I change the delivery address of my order?

Check whether your order has been shipped. If your ordered product has not been shipped yet, you can change the delivery address. Contact our customer service at 0090535298925 on WhatsApp for assistance.

If the product I want is out of stock, will it be available again?

Due to our stocks being constantly replenished, products are made available for sale again as long as the season is not over.

How should I clean my products?

Clean the products from gallianoshoes.com according to the washing and drying instructions provided.

Shipping / Transportation

When will my order arrive?

Orders are delivered to the buyer within 1-3 business days. 5 to 6 for international deliveries.

How can I check if my order has been shipped?

You can track the status of your order from the order details page on the website.

Is there anything I should pay attention to when receiving the product from the courier?

Yes. During the shipment by the courier, products may be damaged due to the courier. Therefore, when receiving the product, you should check for any signs of crushing, tearing, or wetness in the package. If there is any such situation, you should not accept the delivery and prepare a report with the courier.

The courier came, but I couldn't be at home. How can I reach the product?

If you are not at the address provided during the delivery of your order, the product you ordered will be delivered to the nearest courier branch to your address. It will be kept at the branch for 3 days. You can pick up the product by going to the courier branch and providing your ID number. Products not picked up within 3 days are returned to our company.

Cancellation & Return

How long does it take to refund when I cancel my order?

When you cancel your order or return the product, your money will be refunded within 7-10 business days after the product reaches us.

Within how many days can I return the product I purchased?

You can return the product within 14 days after it reaches you.

What should I do if the product I received is defective?

If you send the product to us within the return period (14 days), the necessary procedures will be carried out, and a refund will be made. If the same product is in stock, you will be informed so that you can place a new order.